BEACON FALLS — A new phone system was installed at Town Hall Tuesday.
The new phone system features an automated attendant answering service that will allow the caller to select an extension to call and leave a voice-mail. Voice-mail is being setup for each Town Hall department. In addition to auto attendant and voice-mail, the new system is programmed to the Town Hall’s business hours, so that messages can be left after hours.
Additional features like email integration may be added later if services warrant it. The town is still working out the fine details of routing calls and messages.
In the past, no one would answer the phones at Town Hall if employees were busy or away from their desks.
The new main number for Town Hall is (203) 729-4340. Other direct dial numbers and internal extensions will be published in the near future.